Shipments

Laamina ships to Spain (Peninsula), Balearic Islands and Portugal. The delivery forecast for orders is between 3 and 5 business days.

Shipping whose order is less than 49 will cost 6 and orders whose amount is greater than 49, shipping will be free.to.

Laamina does not ship to: Canary Islands, Ceuta and Melilla, and within Portugal to Madeira and Açores.

Once the payment of your order has been made, you will receive a confirmation email. Sometimes these messages take time to arrive but if after 2 business days you have not received a response, please email us athello@laamina.com. In this case, we recommend that you do not place another order until you have solved it to avoid possible duplicates. In this email, you will receive a tracking link. You should check the spam tray as sometimes these emails end up in that folder by accident.

When the order has left our warehouse (24/48 hours), our logistics provider will send you an email with all the necessary information so that you can know the status of your order.

Orders are delivered to the address specified by the customer. In the event that the recipient is not at the delivery address, a notice of attempted delivery will be left, as well as the way to agree on it.

If after 4 to 7 days from the first delivery attempt a satisfactory response has not been obtained for the delivery of the order, it will be returned to origin assuming charges of 15 that will be borne by the customer to cover transport costs..

If you want to cancel an order, write us an email tohello@laamina.com as soon as possible. The volume of work is high and our staff works quickly so that all orders arrive on time, so we cannot guarantee that we can cancel the shipment before it leaves our warehouse.

We work with several logistics providers (GLS, Correos and Tourline Express), depending on your order and address, one provider or another will take it home.

Returns

In Laamina you have 15 days from the day you received the order. For a return to be eligible, the item must be unused and in the same condition that you received it, as well as in its original packaging.

To make a return, you must send us an email tohello@laamina.com filling in the following information:

  • Customer name
  • Purchase receipt
  • Email address from which the purchase was made
  • Order number
  • Reason for return
  • Reference of the item (s) to be returned

We will respond to that same email so you must wait for our response before proceeding to send it, knowing that:

  • Transportation charges are borne by the customer
  • Products must be in the same condition and original packaging in which they arrived
  • You must keep the order number to track the shipment

To make the return, you must send the item / s to the following address:

Avda. Gran Vía de San Marcos, Nº23 - 3ºM - 24001 - León (Spain)

If the return is due to the fact that the product / s was defective at the time of delivery, you must send us mail tohello@laamina.com filling in the following information:

  • Customer name
  • Purchase receipt
  • Email address from which the purchase was made
  • Order number
  • Reason for return
  • Reference of the item (s) to be returned
  • Photographs and / or Videos of the damaged product and its packaging
Refunds:

Once we have received your return, we inspect and analyze it and then we proceed to send you an email to notify you that we have received your return, as well as the approval or rejection of your refund with the pertinent reasons for said resolution.

If your return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a maximum period of 15 days.

Items purchased at a regular price will be fully refunded, unfortunately the products on sale cannot be refunded in full, in this case, the amount equal to the amount spent will be returned.

 

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